{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across New Zealand on orders of NZD 100 or more; Express Delivery is NZD 25.00 below that threshold and remains available at the same price as a paid option on any order. The free threshold applies after discounts. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 3 September 2026. Where we deliver We deliver right across New Zealand, to every state and territory. Delivery times vary by location. What delivery costs Delivery is free on orders of $100 or more, measured on the basket total after any discount. Below that, a flat $25.00 delivery charge applies, and that figure includes tax. The charge is shown in your basket before you pay, so nothing is added at the last step. Below $100 there is one rate, and it is the $25.00 above. Once your order reaches $100 delivery is free, and you can still choose to pay $25.00 for the express service if you want it. We do not publish a faster transit time for it, so if speed is what you need, email us before you order and we will tell you honestly what is achievable. How long it takes Orders are handled in 24 to 48 hours, followed by an estimated 5 to 7 days in transit within New Zealand. Delivery times vary by location. Our delivery partners Your order is sent tracked, and the carrier is chosen when it is dispatched. You get the carrier's name and a tracking number by email as soon as it leaves us. Tracking Every order is sent tracked. You will get an email with a tracking number once your order has actually shipped. We do not have a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your number you can follow the parcel on our order tracking page. Separate parcels Items in the same order may be sent in more than one parcel and may arrive on different days. If part of an order has arrived and you are unsure about the rest, email us and we will check it. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable. $",
    "url": "https://plasticplant.co.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Our voluntary policy allows change-of-mind returns within 15 days from delivery for unused products in their original packaging, with no cancellation or handling fee. You pay change-of-mind return postage. Consumer Guarantees Act 1993 guarantees for faulty or misdescribed goods are separate, not limited to 15 days and do not require original packaging; we pay return postage for faulty goods.",
    "content": "Refunds and Returns Last updated 6 September 2026. If you change your mind Our voluntary change-of-mind policy gives you 15 days from delivery to return an unused product in its original packaging. This is a shop benefit, separate from your consumer guarantees under the Consumer Guarantees Act 1993. A change-of-mind return carries a non-refundable packing and handling charge of $39 per order, and you pay the return postage. Use a tracked service, because until it arrives back it is your parcel. These are the terms this shop publishes today; they apply only to a change-of-mind return. Email us at theteam@customersupport.care with your order number and we will tell you where to send it. Returning plants and accessories For a change-of-mind return, keep the product unused and in its original packaging. Pack it securely for the return journey. If something is faulty, damaged or not what you ordered Your consumer guarantees under the Consumer Guarantees Act 1993 are separate from our change-of-mind policy. They are not limited to 15 days and do not require original packaging. Tell us as soon as you can and send a photograph if the parcel arrived damaged. We pay the return postage and you can ask for a replacement or a refund. Cancelling before it ships Contact us with your order number as soon as you can. Orders are normally handled within 24 to 48 hours, so the sooner the better. A 12.5% service and processing fee applies to a cancellation, and once packing has started an order can no longer be cancelled and becomes a return. None of this applies when something is faulty, damaged or not what you ordered. In that case there is no fee of any kind and we pay the postage both ways. How refunds are paid Refunds go back to the card or PayPal account you paid with, and we process them within 24 to 48 hours of the goods arriving back. Your bank then takes its own few days. What we need from you Your order number, or the confirmation email. For change-of-mind returns, the unused goods in their original packaging. This does not limit your rights for faulty goods. A tracking number for the return, so we can both see where it is. Still not sorted? Our complaints policy sets out how to escalate, and none of this affects your statutory rights. $",
    "url": "https://plasticplant.co.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Plastic Plant Company New Zealand collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 1 September 2026. Who the controller is Plastic Plant Company New Zealand, a division of Caruso Consulting Co Ltd, is the controller for personal data collected through plasticplant.co.nz. You can reach us at theteam@customersupport.care . What we collect, and why When you order: your name, delivery address, email address and what you bought. We need this to take payment, send the parcel and deal with returns. The legal basis is performance of the contract. When you email us: whatever you put in the email, so we can answer it. When you use the site: analytics, but only if you accept them in the cookie banner. The legal basis is your consent, and you can withdraw it from the cookie settings link in the footer. We do not sell personal data, and we do not use it to profile you. Payment details Card payments are handled by Stripe and PayPal payments by PayPal. Your card number never reaches this site and is never stored by us. Those companies are separate controllers for the payment data they hold. Who else sees your data The courier, which needs your name and address to deliver the parcel. Our email provider, which sends the order confirmation and the tracking email. Our hosting and order-recording providers, which store the order record. Some of these process data outside New Zealand. Where they do, the transfer relies on the New Zealand Privacy Principles cross-border disclosure rules (APP 8) or an adequacy decision. Cookies The site sets one cookie to remember your cookie choice and, if you accept, analytics cookies. Your basket is kept in your own browser's local storage, not on our servers. See the cookie policy . How long we keep it Order records are kept for six years, because tax law requires it. Emails are kept for two years. Analytics data is kept for the period set in the analytics account and is not linked to your order. Your rights Under Privacy Act 2020 you can ask for a copy of your data, ask us to correct it, ask us to delete it, ask us to restrict or stop using it, ask for it in a portable format, and object to processing. Email theteam@customersupport.care and we will answer within one month. If you are not happy with our answer you can complain to the Office of the Privacy Commissioner at privacy.org.nz, or on 0800 803 909. Children This site is not aimed at children and we do not knowingly collect data from anyone under 18. $",
    "url": "https://plasticplant.co.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Plastic Plant Company New Zealand.",
    "content": "Terms and Conditions Last updated 1 September 2026. Who you are buying from This site is operated by Plastic Plant Company New Zealand, a division of Caruso Consulting Co Ltd. Our Registered address and our registered address are both on the contact page . Using this site You may use this site to browse and to buy. You may not copy, republish or resell its content, images or product copy, and you may not use it to do anything unlawful or anything that interferes with it working for other people. You need to be 18 or over to place an order. Orders Adding something to your basket is not a contract. The contract is formed when we accept your order, which is when we email you to confirm it has been dispatched. If we cannot fulfil an order we will tell you and refund you in full. We may refuse or cancel an order where the price or description was obviously wrong, where the goods are unavailable, or where we reasonably suspect fraud. Prices and payment All prices are in New Zealand dollars and are the price you are charged. Delivery is shown separately in your basket before you pay: free over $100, otherwise $25.00. Payment is by card or PayPal through a secure checkout, and your card details are handled by the payment provider and never reach this site. Delivery See the shipping page . In short: one service, 5 to 7 days after 24 to 48 hours of handling, tracked, New Zealand wide. Cancelling and returning See refunds and returns . Our voluntary policy allows change-of-mind returns within 15 days from delivery for unused products in their original packaging, with no cancellation or handling fee. You pay change-of-mind return postage. Consumer Guarantees Act 1993 guarantees for faulty or misdescribed goods are separate, not limited to 15 days and do not require original packaging; we pay return postage for faulty goods. Product information We describe our products as accurately as we can. Sizes and materials are the supplier's figures, and colour can vary slightly between production runs. Nothing on this site is a professional specification. We make no safety-certification or building-code claim for anything we sell, and none should be inferred. Your statutory rights Nothing in these terms affects your rights under the Consumer Guarantees Act 1993 or the Consumer Guarantees Act 1993. Where anything here conflicts with those rights, those rights win. Governing law These terms are governed by the law of New Zealand and the Commonwealth of New Zealand, and the courts of New Zealand have jurisdiction. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, and you may bring proceedings in the courts of the state or territory where you live. Changes We may update these terms. The version that applies to your order is the one published when you placed it. $",
    "url": "https://plasticplant.co.nz/terms-and-conditions/"
  }
}